School Construction Photo

School Construction Photo
A job site photo of a school under construction


The content provided on this site and in the Posts is intended to be thought-provoking, educational, and - in some cases - entertaining. It is not intended as direction or recommendations for the design or construction of any specific building project. The information is provided in good faith but without assurance as to its completeness, accuracy, or suitability for any particular purpose. If you are considering using information provided on this site, you are responsible for verifying its appropriateness to your needs, and you assume all risk for its use.

Tuesday, December 1, 2009

"By Others" and "N.I.C."

The terms "By Others" and "Not In Contract" (or "N.I.C.") can add confusion to construction documents if the intent of the terms is not well established within the documents. The note "By Others" on a drawing may be intended to indicate that an item is to be provided by a different trade under the same overall construction contract, and "N.I.C." may be intended similarly to indicate an item that is to be provided by a different trade. However, these notes may have different meanings for different readers. Without further clarification, a general contractor seeing a note "By Others" or "N.I.C." may take it at face value to mean the item is not part of the general contractor's scope at all, even if the intent of the note was to indicate its exclusion only from the work of a particular trade or subtrade or a particular bid package. It is better to develop and use terms that convey the intent more precisely. For example, if an item shown on a site plan is intended to be provided by an electrical contractor whose work scope is also established on other drawings, it may be appropriate for the site plan to include the term "By Electrical Contractor" in a note relating to the item. Alternatively, it may be practical for all items that are not intended to be part of the site work to be noted "Not by Site Work Contractor", provided the term does not contradict a general contractor's contractual authority to assign such work. Drawings which are specifically intended to describe the work of a particular trade or subtrade can benefit from a List of Abbreviations or a List of Terms which clarify the meaning of such notes in order to minimize confusion.

Wednesday, November 4, 2009

Reviewing the Contractor's Application for Payment

On most public construction projects, the Architect reviews the Contractor's monthly Applications for Payment (a.k.a. "Requisitions") and certifies the amount to be paid to the Contractor for that month. If the Application is made on AIA Document G702, the front page includes the names of the Project, the Owner, the Contractor, and the Architect, an Application number, date(s) indicating the period covered by the Application, an overview accounting of the monetary status of the construction project, starting with the original contract sum and including a calculation of the Current Payment Due, considering change orders, the total amount completed and stored to date, Retainage to be withheld, and previous certificates for payment. The front page also includes a Change Order Summary, certification by the Contractor, conditions (terms) of certification by the Architect, and the amount certified. Continuation sheets should break down the contract sum and progress according to the approved Schedule of Values (see The Schedule of Values deserves close attention) and also include a detailed accounting of the status of work on approved Change Orders.

The Architect should review even the basic information on the front page before looking at the detailed information on the continuation sheets. It helps to have a copy of the previous month's Application in hand for comparison. Once you determine that the current month's Application is for the appropriate project (seriously), check the Original Contract Sum. In more than one instance, a contractor has changed the Original Contract Sum on an Application for Payment, resulting in an increase in payment without an approved Change Order. The Original Contract Sum should remain the same for the life of the Contract. Before turning to the continuation sheets, the Architect should apply the same scrutiny to the rest of the front page calculations and the wording of the certification. Different certification language may carry different liability.

Detailed information on the continuation sheets is typically generated as part of a "pencil requisition" process and in anticipation of work to be completed by the end of the month. The Architect needs to consider whether the final Application for the month represents work that was actually accomplished by the end of the month. If the Architect is aware that an anticipated material delivery did not occur, then the Architect should not certify payment for that. Likewise, if the Architect is aware that a specific work item was not completed, then the Architect should not certifiy payment as if the item had been completed. Necessary adjustments to the continuation sheets must be carried over to the front page and to the overall amount certified by the Architect for the period covered by the Application. It may be practical for the Contractor to make the necessary adjustments and then resubmit a corrected Application for the Architect's certification. If timely payment is an overriding concern, then the Architect may need to make the adjustments by annotating the Application, certifying a reduced amount, and notifying both the Owner and the Contractor of the reasons for the adjustments. (See also It takes timely money to make a project go )

Sunday, November 1, 2009

Manage Design Costs with Early Project Overtime

One of Mike's PM tips for managing design costs on a project: "If you know you are going to have to work overtime on a project," he said, "do it in the beginning. It costs less to do overtime when there are only one or two people working on a project." (See Purposeful chaos (the 2-minute design offense))

This makes a lot of sense when considering a project on a compressed time line. If you're trying to figure out how to get all the work done in a short period of time, the least attractive alternative is having an army of designers and drafters burning the midnight oil and generating design questions as the completion deadline approaches. Eleventh hour overtime can quickly burn through budgeted hours and fee dollars, and too many new or unanswered questions at that stage can lead to unplanned chaos.

It's also interesting to consider how this principle of early overtime might benefit progress and labor costs on a construction site. Early trades - like earthwork, concrete, and steel - set the stage for a larger work force, and trades can multiply as the project becomes ready for their work.

Thursday, October 29, 2009

Shop Drawing Review Comments

While it can be frustrating for an architect to review shop drawing submittals that appear to lack adequate preparation or attention to contract requirements, it is still important for the architect to maintain professional decorum in the review comments. This is equally true for the review of resubmitted shop drawings that do not include corrections noted by the architect on a previous submittal. An inadequate resubmittal may warrant separate correspondence from the architect to the contractor noting the repeated deficiencies and, if applicable, the possibility of adverse effects on the project schedule; but the review comments and correspondence should communicate clearly and without sarcasm or accusations. For example, "Why can't you get it?" is not a proper architect review comment on a shop drawing submittal.

Friday, May 22, 2009

Construction Documents Coordination Matrix

It may look a little "geeky", but this matrix can be an effective tool for considering interdisciplinary coordination needs. The design disciplines for a project are listed across the top and down one side. The intersection points represent coordination between disciplines (e.g., between Civil/Site and Electrical). Seeing the possibilities in this format can help to minimize coordination gaps. On a given project, the extent and specifics of coordination will differ from point to point, and the design displines may also differ. Still, seeing an intersection point can prompt thoughts about needed coordination between any two disciplines. For example, where Civil/Site meets Foodservice, it may bring to mind the need to coordinate the locations of exterior condensing units with site work. Etc. Etc. Etc

Looking at this coordination matrix, it is also easy to see how extensive coordination really is (and must be) on an architectural project. On some complex projects, coordination can be seen as a full time job in itself, from the coordination of consulting agreement scopes of work to the coordination of sub-trade scopes of work and the dotting of i's and crossing of t's in construction documents.

Wednesday, May 20, 2009

Construction Documents Peer Review

Joe Iano (see Iano's backfill ) shared with me an approach to quality review of construction documents that is used by a prominent firm where he is employed in Seattle (see the AIA 2009 Honor Award Firm of the Year Olson Sundberg Kundig Allen Architects in the May 2009 issue of Architectural Record). Joe said the firm has senior non-project staff review construction documents together with staff who developed the documents for a given project. The issues, concerns, and comments that are raised during the review can go a long way toward mentoring less experienced staff.

A similar approach could work in utilizing the services of an independent peer review architect who can review the construction documents together with the staff who developed the documents. Compared to a "redline only" mark-up of drawings and specifications, the interactive review process can include a substantive conversation that carries longer term value for the firm, while taking advantage of review expertise outside the firm.

Friday, May 8, 2009

The Architect's role at the construction site

As construction began on a building, the architect's field representative was approached by the electrical subcontractor. The subcontractor wanted the architect's approval to install all distribution conduit at a specific level and prior to construction of interior partitions and mechanical distribution systems. It sounded like a great idea, a really clean and efficient installation for the electrical subcontractor that also appeared to offer post-construction advantages for the owner. However, it did not consider other construction and schedule needs. Had the architect given the nod to the electrical subcontractor, it would have interfered with the general contractor's responsibility and authority for scheduling and coordinating the work of the subcontractors, and it would have interfered directly with the work of other sub-trades. Further, the owner had no interest in the advantages proposed by the electrical subcontractor. At best, it was a good idea for some other project.

An architect visiting a construction site can feel a rush of power as construction personnel approach with questions. "Finally," you may hear them exclaim, "someone with answers!" This is an opportunity to show your knowledge of construction, the project, and the construction documents, and it is also an opportunity to make a complete fool of yourself. You have to be careful to stay within the limits of your contractual role*, which is normally to observe construction for consistency with the construction documents and to communicate with the contractor's superintendent. This can be challenging when workers are gushing with excitement to hear your opinion about what should or could be done. A question may be valid and may warrant a prompt response, but the architect's reply should be consistent with the requirements of the construction documents, and it should be made through proper channels. You have to observe construction, but you should do what you can to avoid a claim or the appearance that you personally directed a worker or subcontractor to make a change. One subcontractor can sound very convincing when presenting a question or a dilemma, but there may be other factors, interests, and requirements to consider.

[*The architect's contractual role during construction is typically established by the General Conditions of the Contract such as AIA Document A-201 or by similar documents and/or amendments thereto.]

Thursday, May 7, 2009

Masonry Design: Not-Quite-Through-Wall Flashing

Through-wall flashing is a common water management feature of masonry cavity wall and veneer construction. It is most effective if its outer edge is beyond the outer face of the wall and is turned down to form a drip edge and help water fall away from the joint under the flashing. It can be ineffective and result in leaks into a building if the outer edge of the flashing is concealed within the wall. In at least one case, a leak was attributed to flashing that stopped above the core holes of extruded brick. The design relied on the through-wall flashing to protect the building interior, but water which was intended to be conveyed out of the wall by the through-wall flashing was instead allowed to re-enter the wall and subsequently find its way to the building interior. Apparently, someone did not want to see the edge of the flashing coming out through the wall. At the time of construction it was common for the flashing to be coated with asphalt, and the asphalt coating - not especially attractive in any case - would melt under sunlight and over time it would drip and stain the face of the wall below. More attractive materials are widely used today, including drip edges of proprietary compositions or even stainless steel. The more attractive materials are likely to be more expensive. However, stopping the flashing within the wall may be the most expensive option of all, considering the possible costs of leak remediation.

Thursday, April 30, 2009

Construction Tolerance

Where codes or regulations establish minimum or maximum values and allow no tolerance outside the limit, industry standard construction tolerance should be incorporated into the design. For example, concrete ramps that must comply with "zero tolerance" maximum slope requirements for wheelchair accessibility should be designed at less than the maximum slope, such that allowable construction tolerance for concrete surfaces will not result in a slope that exceeds the maximum for wheelchair accessibility. If the maximum slope for wheelchair accessibility is 1:12, a design slope of 1:13 (or 0.95:12) may provide sufficient tolerance for construction to meet the slope regulations.

Wednesday, April 29, 2009

Masonry Design: Separate hung masonry from foundation-supported masonry

When drawing up elevations for masonry walls, in addition to locating control joints (arguably "expansion joints") to accommodate expansion and contraction related to temperature and moisture, it is important to consider how masonry supported on lintels hung directly from deflecting structural steel will move differently from masonry that is supported directly by the building foundation. While "loose" lintels supporting masonry over openings usually rest on foundation-supported masonry at the ends of the spanned opening, hung lintels should be isolated from foundation-supported masonry in a way that allows for independent vertical movement related to deflection of structural steel. If the hung lintel overlaps the foundation-supported masonry, a soft joint similar to that below a relieving angle may be appropriate below the end of the hung lintel. And the control joint above the lintel should also be located to allow for independent movement of the two masonry conditions. Determining the location of the ends of the hung lintel is important for construction that will properly respect the different needs of the two conditions. It gets more complicated for hung lintel assemblies suspended from beams that are interrupted by columns. In any case, careful consideration should be given to the locations of control joints within the wall area that is supported by the hung lintels.

In some cases the best control joint locations for wall performance will not be the best locations for aesthetic intent. But, then, cracks are not usually attractive in appearance.

Saturday, April 25, 2009

Purposeful chaos (the 2-minute design offense)

While throwing staff at a project at the last minute is likely to be counterproductive (see Staffing a design project), an imminent project deadline can ignite productive and purposeful chaos that is otherwise hard to generate. Consider the possible accomplishments of the "2-minute offense" or "no huddle offense" that are so well known and widely used during the last minutes of a football game. A scripted sequence of plays may produce effective results in a short time. Deadlines and completion milestones are important for efficiency, because work tends to fill the time available, and it will likely take more hours (and therefore cost more for labor) to do a task without an imminent deadline. Interim or "partial completion" deadlines with well-defined scopes of work and timely, attentive reviews can be helpful in keeping a project on schedule and also on target in terms of design intent. Architecture is like other work when it comes to efficient production.

offered another idea for managing labor costs on a design project. "If you know you are going to have to work overtime on a project," he said, "do it in the beginning. It costs less to do overtime when there are only one or two people working on a project."

Thursday, April 23, 2009

Masonry Design: A subtle difference in brick sizes

It may come as no surprise that bricks are available in different shapes and sizes. But, in at least one situation, the difference in size may be too subtle to notice until you see an area of infill that does not match the rest in coursing or joint thickness.

"Hey! Look at that small area of bricks with the fat mortar joints. What happened?"

Many U.S. buildings that are decades old were constructed of "standard" brick, each unit with an actual length of 8 inches. Today's "standard modular" brick of similar height and depth typically has a nominal length of 8 inches including the mortar head joint and an actual length of 7.625 inches, allowing for a .375 inch mortar head joint. (An actual length of 7.5 inches may also be available to accommodate a .5 inch head joint.) If you are renovating or adding to an existing brick building, it's a good idea to measure the existing brick. And, if you can't get a matching size, you may want to consider that in designing areas of infill.

(Similar issues can apply to matching existing brick color and bond. It may take a close look to spot a Flemish bond, a possible indication of underlying construction that differs from today's typical cavity wall or brick veneer construction.)

Tuesday, April 21, 2009

Productive coordination meetings on the go

When an architect assembles a conference room full of consultants for a coordination meeting, power and status can sometimes interfere with productive coordination. Some of the consultants may have traveled for hours, may feel uncomfortable or out of their element, or they may be unnerved by having to make a presentation in the architect's office. They may not be at their best when attending such a meeting. And they may tune out much of the conversation, feeling like they are wasting time waiting for their turn to speak or to go home. Coordination points may be lost during the meeting or on a long drive home. "We talked about that," recalled the architect. "I'm sorry, but I don't remember that," replied the consultant.

Some of the most productive coordination meetings can take place when the architect goes to the consultants' offices. The consultants are on their own turf and may be more comfortable with the conversation. They may also have better access to coordination information and materials. Individual members of the consultant's team can be on call and participate only as needed, while continuing to be productive with other tasks in their office outside the meeting.
A meeting in the consultant's office can be more economical for the consultant, and it can also be beneficial for the architect to see where and how the consultant's business is organized.

Sunday, April 19, 2009

Building Thermal Movement: Everything in a building moves

We tend to think of buildings as static creations.

Sure, doors and windows may move, elevators and escalators go up and down, water runs through pipes, air through ducts, and fans turn on and off. But we tend to think of the structure, the walls, the floors, and the roof as fixed components that do not move. In fact, they all do move. They expand and contract at different rates in response to changes in temperature and/or humidity. Bricks and wood swell with moisture absorption; concrete shrinks as it cures; aluminum expands at a much higher rate than steel under the same temperature increase. Some movement is reversible; other movement is not. Much of this movement is imperceptible until the forces of expansion or contraction result in a visible scar like a crack in a wall or broken glass or water damage. Alas, the rewards for successfully accommodating building movement are not usually published.

Saturday, April 18, 2009

Value Engineering can add value

Architects and engineers may be used to thinking of Value Engineering as a form of design torture, where value is stripped out of a project design in order to save money. But Value Engineering can also provide an opportunity to consider values that may enhance the performance of a building over time. It is a good time to consider or revisit questions of maintainability, access for maintenance, and flexibility for changing uses over time. One use change that is common but rarely considered is the conversion of non-storage spaces to storage use; this is often done informally by building users and without consideration for the capacity of the floor or other supporting structure that is being loaded. In some cases the structural capacity of a floor can be increased by including additional floor joists and reducing the spacing between them, and the initial additional cost may be minimal for a substantial gain in flexibility. (Storage uses may also bring other requirements that should be considered in making the decision.)

Friday, April 17, 2009

It takes timely money to make a project go

A project owner was feeling frustrated that the contractor, who was doing work of good quality, was not going fast enough. Considering the contractor's monthly application for payment, the owner decided to not pay the contractor for the previous month's work in the hopes that the decision would cause the contractor to work faster. Instead, the contractor's work slowed to a crawl as the contractor's employees and subcontractors stayed away from the project. Subsequently, the contractor submitted a delay claim against the owner. The owner also heard that work on another project in the area had sped up during the same period of time.

A different owner on a different project was not satisfied with the quality of part of the work done by the project's contractor, but chose to pay the contractor for that work anyway, hoping the contractor would correct it. Instead, the contractor proceeded with other work, making correction of the unsatisfactory work less practical and more costly. When the owner complained to the contractor about the contractor's failure to correct the unsatisfactory work, the contractor pointed out that the owner had paid for it, so the contractor considered it complete and thought the owner did, too. The following month, the owner withheld part of the contractor's payment to cover the cost of correcting the previous unsatisfactory work. Then construction progress was slowed by a delay in delivery of materials of approximately the same value as the payment amount withheld by the owner. The material supplier had furnished similar materials for several other projects done by the same contractor, and delivery for this project was contingent on the supplier's receipt of payment for a previous project.

During a very busy construction boom, a project owner decided to make advance payment to the project's contractor as an incentive to get construction started on his project. Then several weeks passed without any construction activity on the project. When the owner complained about the situation to a friend who had been a project owner during a previous recession, the friend told him he had done the same thing to help a contractor get that project started during the recession - and the result was the same.

It takes money to make a project go, but payment at the wrong time can be counterproductive.

Wednesday, April 15, 2009

So, you want to count trucks?

It seems there is always a lively discussion about how to quantify additional earthwork on a project. While established standards may stipulate that payment will be based on compacted, 'in place' volume determined by survey, someone always wants to use a different method for determining quantities of material removed or imported, loose or compacted - and it seems there is always someone who wants to count truckloads.

There are several problems with counting truckloads. First, of course, someone has to be present whenever the trucks are coming and going in order to count them ("Hey! No bathroom breaks!"). Then, the counter needs to be able to differentiate between a truck he has just seen and another one that is in the same vicinity ("Hey! That looks like the same truck. The driver just went around behind the building and came out again. That's cheating!"). In some cases the counter may need to determine how to consider material that is transferred from one truck to another truck or trucks ("Dude! That truck dumped its load on a pile over there, and the material was picked up and taken away by two other trucks. I counted 3. Should that really be 1? 2?"). Next come the questions about how much material is in the truck: "Is this a 7-yarder or a 10-yarder? Did you fill it even with the top of the dump box? Are the corners filled?" And, oh yeah, "How loose is the material? How should I determine a 'legitimate' cubic yard when I see all these spaces between the chunks in the truck?" What is the actual 'fluff' factor? And, finally, "This hole looks like it should have taken ten truckloads to remove the material, but I counted fifty! And it's looking like it will take 42 to fill it in."

These truck counting problems may be some of the reasons why authorities who establish such standards prefer to use 'in place' volume measurement to determine quantities.

But, hey, go ahead and count the trucks, if you want to. Don't forget to count that blue one over there. Is that coming or going?

The Schedule of Values deserves close attention

On public building construction projects (and, possibly, on most private building projects) the contractor develops a Schedule of Values that forms the basis for monthly applications for payment (also known as "requisitions") that will be submitted as construction proceeds. The Schedule of Values is typically submitted for architect and owner review at the beginning of the construction project and well before the first regular application for payment will be submitted. When reviewing the contractor's proposed Schedule of Values, it is important to consider the meaning of the specific line item descriptions on the schedule and to also consider the architect's and owner's ability to assess progress on those discrete parts of the project as applications for payment are submitted by the contractor.

The meanings of the line items may seem simple enough at first glance, but they have been known to be interpreted differently by subcontractors, contractors, architects, engineers, and owners as construction proceeds. Site work items seem to be uniquely subject to varying interpretation. The intent of terms like "Excavation", "Cuts and Fills", "Fill", and others are good agenda items for a meeting to discuss a proposed Schedule of Values. For the architect and owner who will be assessing the value of periodic progress on a given item, it is especially important to understand what is included in the line item and what is not included - in part to avoid a possible disagreement as construction proceeds. "I think the owner already paid for that in this item," says the architect. "Oh, no," says the contractor or the sub. "That was never in that item. It was in this other item."

The architect's and owner's ability to assess progress on the listed work items also depends on the monetary amount of the particular item. It is common to require a contractor to break down items that are too large (e.g., Site Work $2,000,000) into smaller items (e.g., Rough Grade south yard: $15,000, Fine Grade west field: $7,500, etc.) that are more easily assessed and add up to the total value of site work. For some, the rule has been to break down the schedule into items no greater than $20,000 in value. That may not be a practical rule to follow in every case, but it is important to consider the ability of the observer to assess progress that is claimed on a given application for payment while avoiding confusion with other work that may be similar or within the same trade. Contractors and subcontractors are usually quite interested in receiving prompt payment for completed work, so it follows that they should be willing to invest time in the beginning of a project to establish a common understanding of the items in the Schedule of Values.

Another rule, sometimes challenged, is that once the Schedule of Values is established, it should not be changed. That's a good rule (with a notable exception that sometimes a more detailed breakdown of an established item may become necessary in order to assess progress and determine appropriate payment).
And there are other rules....

Wednesday, April 8, 2009

Monitoring construction progress

One effective way to monitor progress on a construction project is to consider cumulative payments to the contractor or claimed percent complete against an estimated payment schedule that should be established at the start of the project. In most cases the estimated schedule of cumulative payments or percent complete should look like an 'S' curve, similar to the one in the diagram above. It is likely to be relatively flat at start-up, due in part to the limited number of trades that can work on the project at first. As the project advances, progress allows the addition of trades (and workforce), indicated by the steeper line in the middle of the 'S' curve. The flatter tail end of the project represents a reduced workforce, fewer trades, finishing details, and punch-list work.

If actual progress looks much different than the 'S', the project may be headed for trouble. For example, a prolonged flat period at the beginning (or a shallower slope on the steeper part of the 'S' as shown by a dashed tangent line above) may forecast a late project completion. Alternatively, if requested payments suggest a steeper curve earlier in the project, the requested payments could be exaggerating actual progress, and one bad result could be releasing too much money too early and not holding enough funds to complete the project. The 'S' curve should not be considered an absolute measure of progress, but it can be an effective tool for comparison and forecasting.

[Note that a similar approach can be used for looking at design progress. See
Staffing a design project.]

Staffing a design project

I remember (about 30 years ago) being enlisted to help finish construction documents for a hospital addition and renovation project. The project out-to-bid date was fast approaching, and many of the drawings had not yet been started. I was assigned to do one of the reflected ceiling plans first. When I started asking questions about ceiling systems and materials in this room and that, it became apparent that no decisions had been made about those things. We were up against the deadline, and more staff was being added to the project team every day. As staff were added, new questions surfaced. The engineers' work and coordination would have to follow our initial architectural work on these drawings. What a mess!

Managing staff level through the life of a design project is very important to a successful outcome. Staff levels should be increased gradually but early enough to allow for a project learning curve and also to allow for the tail end of the schedule to be spent tying up loose ends and putting the finishing touches on details (Curve A in the diagram above). A project staffing approach that follows Curve B in the diagram above suggests a combination of under-staffing and/or a need for a longer time-line.

[Another approach to this is to consider an 'S' curve, where the X axis is time (as in the diagram above), but the Y axis is cumulative staff hours or staff costs or percent complete. With that diagram, the steepest part of the 'S' should be in the middle of the diagram, and it should be close to flat at the beginning and at the end that represents project completion. This same 'S' curve approach can also be helpful in monitoring construction progress on a project. See
Monitoring construction progress.]

Wednesday, April 1, 2009

Manage your consultants' communication with your client

"Where am I supposed to plug in my computer?" asked the owner's Food Service Director as we surveyed the room.

"Oh, we did not realize you would be using a computer in the storage room," I said. I thought she had confused this storage room with her new office, which was located in another area.

"This is not a storage room," she replied. "It's my office. I told the kitchen consultant that I wanted this room to be my office. I did not want my office in the other area. He said he would take care of it."

When I looked at the food service equipment drawings, I realized the kitchen consultant really had changed this space from a storage room to an office, just as the Food Service Director requested. Unfortunately, he did not share the information about the request with anyone else, so the room had architectural, mechanical, and electrical features that were appropriate for storage use and not for office use.

Consultants should report back to the architect any owner requests to them for design changes. The changes could lead to other changes, and the overall costs and consequences may be such that the owner - once aware of them - would make a different decision. Consulting agreements can include provisions for reporting separate meetings and communications with the owner. It is also good practice to cover communication protocols in project kick-off meetings and to issue periodic reminders, especially when you are aware of a possible upcoming meeting between a consultant and a representative of your client. The clients may also benefit from reminders about communication protocols and communication channels for requesting changes.

Sunday, March 29, 2009

Project Coordination: Practice the Hand-off

Coordination in architecture, engineering, and construction is all about the hand-off, just as it is in other businesses and in team sports. The hand-off happens all over the place, all the time. It is often accompanied by words like "You know what I mean", "You get the point", "Let's not have a repeat of you-know-what", "Just do it", and other codewords. But the message may not be clear to the listener, and the listener may hand off to yet another listener with an additional editorial comment like "It's another fire drill." It's the old story of the rumor traveling around a room: by the time it goes full circle, the message has changed considerably, having been edited with every hand-off. That's why managers, administrators, and others need to allow themselves to get bored by repeating the same message in almost every detail - with a few notable exceptions: it's important to tailor the delivery to the listener's ability to understand and make use of the message, and it's important to get immediate and periodic feedback to confirm understanding.

Tailoring the delivery means delivering the message in a way that acknowledges and respects the ability of the listener to understand the message and make appropriate and productive use of it. A highly skilled and familiar employee may be able to hear an abbreviated message - maybe just a headline - and fill in the blanks with a good understanding of the desired or needed outcome. "Two over, rye, and a side," may be all the information that is needed in a situation where abbreviated communication has been developed through years of practice. In that case a lengthier description may be read as an insult - unnecessary micro-management. But a less skilled or less familiar employee may need more detail in order to make a connection with the message. In either case, immediate feedback can help to verify understanding of the message, and it may save a lot of time and money as a project goes forward. Familiarity is a key to the successful hand-off, because even a highly skilled new team member (employee, consultant, contractor, subcontractor, supplier, etc.) may bring a different understanding of the abbreviated message.

Monday, March 23, 2009

This Change Order costs more than my whole house!

Change orders on large projects can carry shocking price tags. A little detail change can be multiplied by thousands of lineal feet or occur hundreds or thousands of times. When I was first working as an architectural drafter in a large architecture and engineering firm (A-E firm), a senior project manager in the firm told me to pay attention to the detail conditions that go for miles, because changes in those details during construction can cost a lot. We were working on highrise office buildings at the time, so a change in a window detail could literally go for miles, considering the perimeter length per floor and the number of floors. It really hit home when I saw a change order that cost more than my whole house. On a large project that can also happen with an additional coat of paint.